Return & Refund Policy

Effective Date: 1 September 2026

At RatnaVeda, we carefully inspect and securely pack every product before dispatch. We want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help.

1. Eligibility for Return

A return or replacement request may be accepted in the following situations:

- The product received is damaged during transit.
- You received a different product from the one ordered.
- The product is defective or has a manufacturing defect.
- The product received is materially different from its description or specifications on our website.
- The product is missing any item that was specifically included with the order.

For eligible products, please contact us within 48 hours of delivery.

2. Unboxing Video

For products such as Rudraksha, gemstones, malas, bracelets and other valuable or delicate items, we strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

1. The sealed package before opening.
2. The shipping label.
3. The complete unboxing process.
4. The product and its condition immediately after opening.

An unboxing video helps us investigate damage, missing items or incorrect-product claims quickly.

3. Products That Cannot Be Returned

Returns may not be accepted for:

- Products damaged after delivery due to misuse, improper handling or normal wear and tear.
- Products that have been altered, resized, modified, worn, energized, assembled or customized at the customer's request.
- Personalized or customized products, unless they arrive defective or incorrect.
- Products returned without their original packaging, certificate, accessories or other items supplied with the order.
- Products showing signs of intentional damage or misuse.

Note: These exclusions do not limit your rights where applicable under law, including where a product is defective, deficient, spurious, or materially different from what was advertised or agreed.

4. Return Conditions

To qualify for an approved return:

- The product must be in its original condition.
- Original packaging should be retained.
- Any authenticity certificate, invoice, accessories and accompanying documents should be returned with the product.
- The product should not have been modified or damaged after delivery.
- The return request must be raised within the applicable return period.

RatnaVeda may request photographs, videos or other information to verify the issue before approving a return.

5. Damaged Products

If your parcel appears damaged at the time of delivery, please photograph or record the package before opening it.

If the product is damaged inside the package, contact us within 48 hours of delivery with:

- Order number
- Photos of the outer package
- Photos of the product
- Unboxing video, if available

After verification, RatnaVeda may provide a replacement or refund, as applicable.

6. Wrong Product

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or, where appropriate, a refund.

7. Replacement

Where a replacement is approved, RatnaVeda will arrange the replacement product subject to availability.

If the same product is unavailable, you may be offered:

- An alternative product of equivalent value, or
- A refund, as applicable.

8. Refunds

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method.

The time taken for the amount to appear in your bank account or payment account may vary depending on the payment gateway, bank or financial institution.

9. Return Shipping

If the return is approved because:

- the product was damaged before/at delivery,
- the wrong product was sent, or
- the product has a verified defect or material discrepancy,

RatnaVeda will arrange or reimburse reasonable return shipping, as applicable.

For other returns voluntarily accepted by RatnaVeda, return shipping charges may be borne by the customer.

10. Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact our customer support team for assistance.

11. International Orders

For international orders, return, replacement and refund eligibility may be subject to additional shipping, customs and import restrictions.

Please contact RatnaVeda before sending any international return.

12. How to Request a Return

To request a return or replacement, contact us through our customer support/WhatsApp or email.

Please provide:

Order Number:
Name:
Phone Number:
Reason for Return:
Photos/Videos:

Our team will review your request and provide the next steps.

13. Important Note Regarding Rudraksha & Gemstones

Natural Rudraksha beads and gemstones may have variations in:

- Size
- Shape
- Colour
- Texture
- Natural markings
- Surface characteristics

These natural variations are not necessarily defects.

Product photographs may also appear slightly different depending on lighting, photography conditions and screen settings.

Where a product has specific characteristics such as size, origin, mukhi count, certification or gemstone variety, the applicable product description will govern.

14. Refund & Consumer Rights

Nothing in this policy is intended to restrict or exclude any rights available to consumers under applicable Indian law.

Where applicable, RatnaVeda will provide appropriate remedies for products that are defective, deficient, spurious, not as advertised/agreed, or otherwise covered by applicable consumer protection requirements.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

For return or refund requests, please mention your Order ID in the subject/message.

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RatnaVeda — Authenticity. Tradition. Trust.